File Revisions
Any alteration made to your electronic file and/or in response to changes indicated on your proof will be charged at Dhs 150/hour with a Dhs 100 minimum. This includes image replacement, re-sizing or repositioning and making text changes or revisions. If you make changes to the file yourself and upload a new file to us with your revisions, there will be no extra fee. We will check your file before beginning any work and notify you about alterations to get your approval before proceeding with the job.
Upon submission of your order, your credit card will be charged with the full amount. Charges are not refundable except in rare cases where we are unable to meet your specifications or print the project.
Cancellations
Requests for cancellations must be made in writing via email to U@UPrint.net. Should we receive your cancellation prior to the proof, you will only be charged an initial Dhs 100 fee. Should you choose to cancel a project after the proof has been made, you are liable for all labor and material expenses incurred up until the cancellation was received or all charges if the project has been completed.
Guarantee & Returns
UPrint.net is committed to delivering quality printing in accordance with Industry Standards. Therefore, we guarantee that if your job has defects in workmanship or materials within our control or if we fail to follow your written instructions, we will reprint the job at our expense upon receipt of returned merchandise.
This guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor or low resolution photographs, improper color model, missing fonts, defective file formats, incorrect copy or corrections that were not noted on your proof approval form. While we do strive to assure "pleasing color" standards, printed piece will NOT match the colors on your screen or printer.
If you feel your final printed job does not meet your specifications and that the error is due to a defect in workmanship or materials, please follow these steps:
1. Call us immediately to discuss what you think is not satisfactory about the job. If the problem falls within the terms of guarantee, you will be provided with written authorization for a reprint.
2. Ship the printed pieces back to us via Aramex (or comparable service), along with any original files. Be sure that the pieces are carefully packaged so that no additional damage occurs in transit. We will inspect the printed pieces upon receipt.
3. We will produce and send you another proof for your review and approval. Once we receive an approved, final proof, we will reprint the job as quickly as possible.
4. We will ship you the new pieces at our expense as well as reimburse you for the charges incurred to return the printed pieces to us.
For more information or to initiate a return, please call +971 4 4358090
Re-orders
For most orders there is no discount for re-ordering. Because most jobs are direct-to-plate and require no films, future re-orders require you to re-send your files. We will have to go through the same procedures to complete your re-order as we did on your original order.
Note
UPrint.net reserves the right to change the price if there is a problem with the system at the time the order is placed. We will inform you by email and wait for your confirmation prior to proceeding with the job.
